Mili — Live video chat
IMPORTANT PRIVACY INFORMATION
In order to use the service, we will ask you to enter your name and
email. We will also automatically collect from your device language
settings, IP address, time zone, type and model of a device, device
settings, operating system, Internet service provider, mobile
carrier, hardware ID, Facebook ID, and other unique identifiers
(such as IDFA and AAID). We need this data to provide our services,
analyze how our customers use the service and to measure ads.
For improving the service and serving ads, we use third party
solutions. As a result, we may process data using solutions
Facebook, Google, Snapchat, Amplitude, Appsflyer, Firebase,
Therefore, some of the data is stored and processed on the servers
of such third parties. This enables us to (1) analyze different
interactions (how often users make purchases); (2) serve and measure
ads (and show them only to a particular group of users, for example,
only to those, who made a purchase).
with data (Section 3), what data privacy
rights are available to you (Section 6) and
who will be the data controller (Section 1). If any questions will remain unanswered, please contact us at
you use Mili - Live video chat mobile application (the
"App"), the website located at:
link (the "Website"), the
services and products provided through them (together with the App
and Website, the "Service"), how such personal data
will be processed.
BY USING THE SERVICE, YOU PROMISE US THAT (I) YOU HAVE READ,
16 YEARS OF AGE (OR HAVE HAD YOUR PARENT OR GUARDIAN READ AND AGREE
to make this promise, you must not use the Service. In such case,
you must (a) contact us and request deletion of your data; (b)
delete the App from your device or leave the Website and not access
or use it; and (c) cancel any active subscriptions or trials.
"GDPR" means the General Data Protection Regulation
(EU) 2016/679 of the European Parliament and of the Council of 27
April 2016 on the protection of natural persons with regard to the
processing of personal data and on the free movement of such data.
"EEA" includes all current member states to the
European Union and the European Free Trade Association. For the
purpose of this policy EEA shall include the United Kingdom of Great
Britain and Northern Ireland.
"Process", in respect of personal data, includes to
collect, store, and disclose to others.
TABLE OF CONTENTS
- PERSONAL DATA CONTROLLER
- CATEGORIES OF PERSONAL DATA WE COLLECT
- FOR WHAT PURPOSES WE PROCESS PERSONAL DATA
- UNDER WHAT LEGAL BASES WE PROCESS YOUR PERSONAL DATA (Applies
only to EEA-based users)
- WITH WHOM WE SHARE YOUR PERSONAL DATA
- HOW YOU CAN EXERCISE YOUR PRIVACY RIGHTS
- AGE LIMITATION
- INTERNATIONAL DATA TRANSFERS
- CALIFORNIA PRIVACY RIGHTS
- DATA RETENTION
- HOW "DO NOT TRACK" REQUESTS ARE HANDLED
- CONTACT US
1. PERSONAL DATA CONTROLLER
2. CATEGORIES OF PERSONAL DATA WE COLLECT
We collect data you give us voluntarily (for example, email address,
name, date of birth, gender, and photo). We also may receive data
about you from third parties (for example, when you sign in via
Facebook). We also collect data automatically (for example, your IP
2.1. Data you give us
You provide us information about yourself when you register for
and/or use the Service, for example, your photos, email address,
name, date of birth (age) and gender.
2.2. Data provided by third parties
When you use sign in with Apple to register an account in the App,
we get personal data from your Apple ID account. This data may
include, in particular, your name and verified email address. You
may choose to share your real email address or an anonymous one
that uses the private email relay service. Apple will show you
their detailed privacy information on the sign in with Apple
screen. Find more about sign with Apple
When you decide to log in using Facebook, we get personal data
from your Facebook account. This includes your profile image,
name, and Facebook ID. Unless you opt out on the Facebook Login
screen, we will also collect other data, such as email address,
photos, gender, date of birth.
For more information, please refer to the Facebook
(describes the categories of information, which Facebook may share
with third parties and the set of requirements) and to the
In addition, Facebook lets you control the choices you made when
connecting your Facebook profile to the App on their
Apps and Websites page.
When you decide to log in using Snapchat, we get display name from
your account and, unless you opt out on the Snapchat Login screen,
we will also collect your bitmoji. Snapchat lets you revoke access
provided to the App on its
Manage Your Apps
When you decide to log in using Google, we receive personal data
from your Google Account: name, email address, profile picture
associated with your Google Account. You can revoke access
provided to us on
page. To know more about how Google processes your data, visit its
2.3. Data we collect automatically:
2.3.1. Data about how you found us
We collect data about your referring app or URL (that is, the
app or place on the Web where you were when you tapped/clicked
on our ad).
2.3.2. Device and Location dat
We collect data from your mobile device. Examples of such data
include: language settings, IP address, time zone, type and
model of a device, device settings, operating system, Internet
service provider, mobile carrier, hardware ID, and Facebook ID.
2.3.3. Usage data
We record how you interact with our Service. For example, we log
what pages you have viewed, the features and content you
interact with, how often you use the Service, how long you are
on the Service, your purchases.
2.3.4. Advertising IDs
We collect your Apple Identifier for Advertising ("IDFA"),
Identifier for Vendor ("IDFV") or Google Advertising ID ("AAID")
(depending on the operating system of your device) when you
access our App or Website from a mobile device. You can
typically reset these numbers through the settings of your
device’s operating system (but we do not control this).
2.3.5. Transaction data
When you make payments through the Service, you need to provide
financial account data, such as your credit card number, to our
third-party service providers. We do not collect or store full
credit card number data, though we may receive credit
card-related data, data about the transaction, including: date,
time and amount of the transaction, the type of payment method
A cookie is a small text file that is stored on a user's
computer for record-keeping purposes. Cookies can be either
session cookies or persistent cookies. A session cookie expires
when you close your browser and is used to make it easier for
you to navigate our Service. A persistent cookie remains on your
hard drive for an extended period of time. We also use tracking
pixels that set cookies to assist with delivering online
Cookies are used, in particular, to automatically recognize you
the next time you visit our website. As a result, the
information, which you have earlier entered in certain fields on
the website may automatically appear the next time when you use
our Service. Cookie data will be stored on your device and most
of the times only for a limited time period.
3. FOR WHAT PURPOSES WE PROCESS YOUR PERSONAL DATA
We process your personal data:
3.1. To provide our Service
This includes enabling you to use the Service in a seamless manner
and preventing or addressing Service errors or technical issues.
To host personal data and enable our Service to operate and be
distributed we use Amazon Web Services, which is
a hosting and backend service provided by Amazon.
We use Firebase Performance Monitoring, which is
monitoring service provided by Google. To learn more, please visit
Privacy and Security in Firebase.
To host personal data and enable our App to operate and be
distributed we use Google Cloud, which is a hosting and backend
service. For additional information, please refer to Google Cloud
3.2. To customize your experience
We process your personal data to adjust the content of the Service
and provide content tailored to your personal preferences. As a
result of such processing, we may show you users of the gender you
are interested in and users that live in the same city as you do.
3.3. To provide you with customer support
We process your personal data to respond to your requests for
technical support, Service information or to any other communication
you initiate. For this purpose, we may send you, for example,
notifications or emails about, the performance of our Service,
security, payment transactions, notices regarding our Terms and
3.4. To communicate with you regarding your use of our Service
We communicate with you, for example, by push notifications or by
emails. These may include reminders or other information about the
Service. As a result, you will, for example, receive a push
notification that a new feature has been deployed in the Service. To
opt out of receiving push notifications, you need to change the
settings on your device. To opt-out of receiving emails, you should
click unsubscribe link in the footer of each email.
The services that we use for these purposes may collect data
concerning the date and time when the message was viewed by our
Service’s users, as well as when they interacted with it, such as
by tapping/clicking on links included in the message.
To communicate with you we also use
Firebase Cloud Messaging, which is message
sending service provided by Google. Firebase Cloud Messaging
allows us to send messages and notifications to users of our
Service across platforms such as Android and iOS when you access
our Service from a mobile device or across your internet browser
when you access our Service from a laptop. We integrate
Firebase Notifications with
Firebase Analytics to create analytics-based
audiences and track opening and conversion events. As a result, we
can, for example, send reminders only to users who used the
Service more frequently. Google's
We may use Apple Push Notification service
("APNs"), that is a notifications service provided by Apple. APNs
allows to send information to iOS devices. Apple’s
You may also be contacted by email you provide to us in the course
of your registration in the App. For this purpose, we will use
SendGrid, an email marketing service provided by
You can control your push notification settings both
3.5. To research and analyze your use of the Service
This helps us to better understand our business, analyze our
operations, maintain, improve, innovate, plan, design, and develop
the Service and our new products. We also use such data for
statistical analysis purposes, to test and improve our offers. This
enables us to better understand what categories of users use our
Services. As a consequence, we often decide how to improve the
Service based on the results obtained from this processing.
To perform research and analysis about how users interact with our
Service we use Appsflyer. Appsflyer enables us to
understand, in particular, how users find us (for example, who was
the advertiser that delivered an ad to users, which led you to our
Website). Appsflyer also provides us with different analytics
tools that enable us to research and analyze your use of the
Opt Out of having
data from my device sent to Appsflyer's servers for apps usage
We use Facebook Analytics, which is a service
provided by Facebook that allows us to use different analytical
tools. On Facebook Analytics we get, in particular, aggregated
demographics and insights on how many people visit our Service,
how often users make purchases, and other interactions. Lean more
about Facebook’s approach to data from its
To track and analyze behavior of our Service’s users (in
particular, how they react to changes of the Service structure,
text or any other component), we use
Firebase Remote Config. Firebase Remote Config is
an A/B testing and configuration service provided by Google, which
also enables us to tailor the content that our Service’s users see
(for example, it allows us to show different onboarding screens to
Privacy and Security in Firebase.
Amplitude is an analytics service provided by
Amplitude Inc. We use this tool to understand how customers use
our Service. Amplitude collects various technical information, in
particular, time zone, type of device (phone, tablet or laptop),
unique identifiers (including advertising identifiers). Amplitude
also allows us to track various interactions that occur in our
Service. As a result, Amplitude helps us to decide what features
we should focus on. Amplitude provides more information on how
they process data in its
We also use Firebase Analytics, which is an
analytics service provided by Google. In order to understand
Google's use of data, consult Google's
partner policy. Firebase
To monitor infrastructure and the App’s performance, we use
Crashlytics, which is a monitoring service
provided by Google. Here’s its Data Collection Policy.
To perform our App analysis, we also use Tableau,
a company providing interactive data visualization products
focused on business intelligence.
BigQuery, an analytical service provided by
Google, allows us to analyze large and complex datasets about the
App. We also use Firebase Analytics, which is an analytics service
provided by Google. In order to understand Google's use of data,
consult Google's partner policy. Firebase Privacy information.
To analyse how visitors use our Service and to measure
effectiveness of some ads we use
Google Analytics, a web analysis program of
Google. In order to provide us with analytics, Google Analytics
places cookies on your device. On Google Analytics we get, in
particular, aggregated information on the data you enter on our
Website and users’ interactions within the Website. Google allows
you to influence the collection and processing of information
generated by the Google, in particular, by installing a browser
can read more about how Google uses information
Sentry is cross-platform application monitoring,
with a focus on error reporting, which helps us to monitor and fix
bugs and crashes anywhere.
UXCam is an analytical tool that helps to
identify usability issues on websites and mobile applications and
make informed product decisions.
3.6. To send you marketing communications
We process your personal data for our marketing campaigns. As a
result, you will receive information about our products, such as,
for example, special offers or new features and products available
on the Service. We may show you advertisements on our Service, and
send you emails for marketing purposes. If you do not want to
receive marketing emails from us, you can unsubscribe following
instructions in the footer of the marketing emails.
We use Sendios, which is a marketing
personalization and retention platform, to deliver tailored email
messages to our users.
3.7. To personalize our ads
We and our partners use your personal data to tailor ads and
possibly even show them to you at the relevant time. For example, if
you visited our Website or installed the App, you might see ads of
our products in your Facebook’s feed.
How to opt out or influence personalized advertising
iOS: On your iPhone or iPad, go to Settings >
Privacy > Apple Advertising and deselect Personalized Ads.
Android: To opt-out of ads on an Android device, go
to Settings > Privacy > Ads and enable Opt out of Ads
personalization. In addition, you can reset your advertising
identifier in the same section (this also may help you to see less
of personalized ads). To learn even more about how to affect
advertising choices on various devices, please look at the
macOS: On your MacBook, you can disable
personalized ads: go to System Preferences > Security & Privacy >
Privacy, select Apple Advertising, and deselect Personalized Ads.
Windows: On your laptop running Windows 10, you
shall select Start > Settings > Privacy and then turn off the
setting for Let apps use advertising ID to make ads more interesting
to you based on your app activity. If you have other Windows
version, please follow the steps
To learn even more about how to affect advertising choices on
various devices, please look at the information available
In addition, you may get useful information and opt out of some
interest-based advertising, by visiting the following links:
Browsers: It is also may be possible to stop your
browser from accepting cookies altogether by changing your browser’s
cookie settings. You can usually find these settings in the
"options" or "preferences" menu of your browser. The following links
may be helpful, or you can use the "Help" option in your browser.
We value your right to influence the ads that you see, thus we are
letting you know what service providers we use for this purpose
and how some of them allow you to control your ad preferences.
We use Facebook pixel on the Service. Facebook
pixel is a code placed on the Service collecting data that helps
us track conversions from Facebook ads, build targeted audience
and remarket to people who have taken some action on the Service
(for example, made a purchase).
We use Facebook Ads Manager together with
Facebook Custom Audience, which allows us to
choose audiences that will see our ads on Facebook or other
Facebook’s products (for example, Instagram). Through Facebook
Custom Audience we may create a list of users with certain sets of
data, such as an IDFA, choose users that have completed certain
actions in the Service (for example, visited certain sections of
the Service). As a result, we may ask Facebook to show some ads to
a particular list of users. As a result, more of our ads may show
up while you are using Facebook or other Facebook’s products (for
example, Instagram). You may learn how to opt out of advertising
provided to you through Facebook Custom Audience
Facebook also allows its users to influence the types of ads they
see on Facebook. To find how to control the ads you see on
Facebook, please go
or adjust your ads settings on
Google Ads is an ad delivery service provided by
Google that can deliver ads to users. In particular, Google allows
us to tailor the ads in a way that they will appear, for example,
only to users that have conducted certain actions with our Service
(for example, show our ads to users who have made a purchase).
Some other examples of events that may be used for tailoring ads
include, in particular, visiting our Website. Google allows its
opt out of Google’s personalized ads
prevent their data from being used by Google Analytics.
We also use Snapchat Advertising Platform, which
is an ad delivery service provided by Snapchat that can link the
activity of some users of our Service with the Snapchat
advertising network and show some of our ads to them. As a result,
you may see more of ads on Snapchat in case you use our Service.
Snapchat allows you to
of their audience based ads.
We also use Twitter Ads provided by Twitter to
deliver advertising. Twitter Ads allows us to choose specific
audiences based on geographic areas or user’s interests. As a
result, we may ask Twitter to deliver our ads to certain list of
users. Twitter allows you
Unity Ads is a comprehensive monetization
platform for Unity, iOS, and Android developers. For more
information, please refer to
helps Advertisers measure the cross-device impact of Campaigns.
Advertisers will be able to see how many Snapchatters take action
on their website(s) after seeing their Ad. Snapchat allows you to
of their audience-based ads.
3.8. To process your payments
We provide paid products and/or services within the Service. For
this purpose, we use third-party services for payment processing
(for example, payment processors). As a result of this processing,
you will be able to make a payment and we will be notified that the
payment has been made.
We will not store or collect your payment card details ourselves.
This information will be provided directly to our third-party
To enable the purchase and to process your payments we use
Solid, payment processing provider.
We also use RevenueCat, a mobile subscription
toolkit. If you want to learn more about how RevenueCat handle your
data, please read its
3.9. To enforce our Terms and Conditions of Use and to prevent and
We use personal data to enforce our agreements and contractual
commitments, to detect, prevent, and combat fraud. As a result of
such processing, we may share your information with others,
including law enforcement agencies (in particular, if a dispute
arises in connection with our
Terms and Conditions of Use).
3.10. To comply with legal obligations
We may process, use, or share your data when the law requires it, in
particular, if a law enforcement agency requests your data by
available legal means.
4. UNDER WHAT LEGAL BASES WE PROCESS YOUR PERSONAL DATA
In this section, we are letting you know what legal basis we use for
each particular purpose of processing. For more information on a
particular purpose, please refer to
Section 3. This section applies only to
We process your personal data under the following legal bases:
4.1. your consent
Under this legal basis we will send you marketing emails. You have
the right to withdraw your consent any time by clicking on
unsubscribe link in the footer of our marketing emails.
4.2. to perform our contract with you;
Under this legal basis we:
Provide our Service (in accordance with our Terms and Conditions
- Customize your experience
- Provide you with customer support
- Communicate with you regarding your use of our Service
- Process your payments
4.3. for our (or others') legitimate interests, unless those
interests are overridden by your interests or fundamental rights and
freedoms that require protection of personal data;
We rely on legitimate interests:
to communicate with you regarding your use of our Service
This includes, for example, sending you email or push notification
to notify you that we have released a new product or reminding to
finish a purchase. The legitimate interest we rely on for this
purpose is our interest to encourage you to use our Service more
to research and analyze your use of the Service
Our legitimate interest for this purpose is our interest in
improving our Service so that we understand users’ preferences and
are able to provide you with a better experience (for example, to
make the use of the Service easier and more enjoyable, or to
introduce and test new features).
to send you marketing communications
The legitimate interest we rely on for this processing is our
interest to promote our Service, including new products and
special offers, in a measured and appropriate way.
to personalize our ads
The legitimate interest we rely on for this processing is our
interest to promote our Service in a reasonably targeted way.
to enforce our
Terms and Conditions of Use
and to prevent and combat fraud
Our legitimate interests for this purpose are enforcing our legal
rights, preventing and addressing fraud and unauthorised use of
the Service, non-compliance with our
Terms and Conditions of Use.
4.4. to comply with legal obligations.
5. WITH WHOM WE SHARE YOUR PERSONAL DATA
We share information with third parties that help us operate,
provide, improve, integrate, customize, support, and market our
Service. We may share some sets of personal data, in particular, for
purposes and with parties indicated in
of third parties we share information with include, in particular:
5.1. Service providers
We share personal data with third parties that we hire to provide
services or perform business functions on our behalf, based on our
instructions. We may share your personal information with the
following types of service providers:
- cloud storage providers (Amazon, Google, Firestorage)
data analytics providers (Facebook, Firebase, Appsflyer,
- measurement partners
- communication service providers (Firebase)
marketing partners (in particular, social media networks,
marketing agencies, email delivery services; Facebook, Google,
Snapchat, TikTok, Twitter)
- payment service providers (Solid)
5.2. Law enforcement agencies and other public authorities
We may use and disclose personal data to enforce our
Terms and Conditions of Use, to protect our rights, privacy, safety, or property, and/or that
of our affiliates, you or others, and to respond to requests from
courts, law enforcement agencies, regulatory agencies, and other
public and government authorities, or in other cases provided for by
5.3. Third parties as part of a merger or acquisition
As we develop our business, we may buy or sell assets or business
offerings. Customers’ information is generally one of the
transferred business assets in these types of transactions. We may
also share such information with any affiliated entity (e.g. parent
company or subsidiary) and may transfer such information in the
course of a corporate transaction, such as the sale of our business,
a divestiture, merger, consolidation, or asset sale, or in the
unlikely event of bankruptcy.
6. HOW YOU CAN EXERCISE YOUR PRIVACY RIGHTS
To be in control of your personal data, you have the following
Accessing / reviewing / updating / correcting your personal
You may review, edit, or change the personal data that you had
previously provided on the Service.
Deleting your personal data. You can request
erasure of your personal data as permitted by law.
When you request deletion of your personal data, we will use
reasonable efforts to honor your request. In some cases, we may be
legally required to keep some of the data for a certain time; in
such event, we will fulfill your request after we have complied with
Objecting to or restricting the use of your personal
You can ask us to stop using all or some of your personal data or
limit our use thereof.
Additional information for EEA-based users:
If you are based in the EEA, you have the following rights in
addition to the above:
The right to lodge a complaint with supervisory
We would love you to contact us directly, so we could address your
concerns. Nevertheless, you have the right to lodge a complaint
with a competent data protection supervisory authority, in
particular in the EU Member State where you reside, work or where
the alleged infringement has taken place.
The right to data portability. If you wish to
receive your personal data in a machine-readable format, you can
send respective request to us as described below.
To exercise any of your privacy rights, please send a request to
7. AGE LIMITATION
We do not knowingly process personal data from persons under 16
years of age. If you learn that anyone younger than 16 has provided
us with personal data, please contact us.
8. INTERNATIONAL DATA TRANSFERS
We may transfer personal data to countries other than the country in
which the data was originally collected in order to provide the
Service set forth in the
Terms and Conditions of Use
countries do not have the same data protection laws as the country
in which you initially provided the information, we deploy special
In particular, if we transfer personal data originating from the EEA
to countries with not adequate level of data protection, we use one
of the following legal bases: (i) Standard Contractual Clauses
approved by the European Commission (details available
here), or (ii) the European Commission adequacy decisions about certain
countries (details available
by available means such as email and will have an opportunity to
the Service after those changes become effective, you agree to be
10. CALIFORNIA PRIVACY RIGHTS
California’s Shine the Light law gives California residents the
right to ask companies once a year what personal information they
share with third parties for those third parties' direct marketing
purposes. Learn more about what is considered to be
personal information under the statute.
To obtain this information from us, please send an email message to
"Request for California Privacy Information" on the subject line and
your state of residence and email address in the body of your
message. If you are a California resident, we will provide the
requested information to you at your email address in response.
11. DATA RETENTION
We will store your personal data for as long as it is reasonably
necessary for achieving the purposes set forth in this Privacy
Policy (including providing the Service to you). We will also retain
and use your personal data as necessary to comply with our legal
obligations, resolve disputes, and enforce our agreements.
12. HOW "DO NOT TRACK" REQUESTS ARE HANDLED
does not support "Do Not Track" requests. To determine whether any
of the third-party services it uses honor the "Do Not Track"
requests, please read their privacy policies.
You may contact us at any time for details regarding this Privacy
Policy and its previous versions. For any questions concerning your
account or your personal data please contact us at
Effective as of: 15 March 2023